If you need convincing that digital transformation is real, just take a look at the evolution in the big shopping malls near you. Dozens of malls have closed in the last 10 years, and many more are at risk of shutting down as retailers like Macy's, JCPenney, and Sears — also known as anchor stores — shutter hundreds of stores to staunch the bleeding from falling sales. The commercial-real-estate firm CoStar estimates that nearly a quarter of malls in the US, or roughly 310 of the nation's …
social media strategy
Why It’s Important to Take a Holistic Approach to Dealership Operations
Today, the customer is in charge. No one wants to spend any more time at car dealerships than they have to. They are looking for frictionless experiences. The industry has now had nearly 10 years to listen to consumer preferences and has done very little to adapt dealership operations to accommodate them. Disruption is at the door and now it seems everyone is scrambling. There are salespeople that buy into digital transformation and have even leveraged the opportunities of the connected …
Why Do I Need a Dealership Operations Specialist Right Now?
Disruption is upon us in the retail automotive industry. We see it everywhere - from ride-sharing and autonomous cars to the Tesla business model to changing consumer preferences - the pressure on dealership operations is huge. While the lines keep getting blurrier between customers' digital, physical and in-store experiences, it's going to take serious leadership and vision to guide a store across each moving border and back again. Evolution is happening rapidly and only those leaders who …