The following story seems unbelievable, really. But it's true. How do I know? Because it happened after I left one of the big dealerships I used to manage. It's a case study for what not to do when it comes to dealership management. It's evidence that employee training is crucial and by telling this story, I hope to stop anything like it from ever happening again. The Cast of Four Characters A hard-working General Sales Manager A disengaged Corporate Office An untrained Payroll …
dealership processes
Why Dealership Processes Must Be Considered a Value Chain
After years of robust car sales, auto retail is now experiencing a softening market. It's difficult to predict what's coming next and while no one has a crystal ball, it’s clear that many showrooms are not as active as they were last year. Tightening up dealership processes could actually help dealers survive these choppy waters ahead but are they prepared to tighten their belts? When times are good, everybody's flush. It's human nature to hold off on belt tightening while things are going …